Extended expertise in Client Service Management, Customer Experience, Customer Service Support, Service Delivery and Service Recovery.
Previous roles include responsibility for delivering world class customer service across the business and over customer communication channels.
Current role include leading high impact cross-functional teams in charge of Customer Credit Refund, Content Based Service Support, Service Recovery and Social Media Interactions.
Key responsibilities includes developing, implementing and reviewing of customer service policies and procedures; implementing actions and relationships with customers to salvage service failures, monitoring of service delivery to the...
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