Personal Information
Organization / Workplace
Greater New York City Area United States
Occupation
From Harm To Home
Industry
Technology / Software / Internet
About
ITIL Certified professional with over sixteen years of global experience in the pharma/healthcare industry with extensive subject matter expertise in IT Services Management (ITSM) and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet business requirements. ITIL certified V3
• Twenty years of management experience in a call center/service desk support environment in the pharma/healthcare industry now in non-profit
• Managed over 90 direct reports both domestic and internationally
• Experienced in detailed trending/root cause analysis to accommodate staffing and business needs
• Experienced in all call center techno...
Contact Details