Service Management expert with plus 25 years experience in various IT positions, from support functions to consultancy and from commercial support to managerial positions .
My goal : bridge the gap between business and IT, working out solutions which allow to take the next step.
Specialties:
Service Enablement using frameworks like ITIL, COBIT, Lean, APM and common sense.
Maturity Assessments
Process design using BPMN.
Contract negotiations and project management.
Organisational change coordinator and facilated session leader.
Service Management Trainer
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