Global IT Service Desk Manager, ITIL庐, OSA庐, MHD庐, PMP庐
Industry
Technology / Software / Internet
About
鈥� Certified Service Desk Manager, Award-Winning for the implementation and consolidation of Support areas into a unique Regional Help Desk for Latin America, aimed to cost reduction and avoid duplicated efforts. Moreover, established common KPI鈥檚, process and SLA鈥檚 for all countries.
鈥� IT Manager, Defined, developed, implemented and eventually oversaw the IT Shared Services for Support Areas Tiers 2 and 3.
鈥� Professional Project Manager, Consolidated different ITSM tools into a single Global ITSM tool (Remedy) for America and Europe.
鈥� 25+ Analysts, 3 Supervisors and 2 Leads
We鈥檝e updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.
You can read the details below. By accepting, you agree to the updated privacy policy.
