Managing the Inbound Contact Centre & follow up team.
Total Headcount approximately 500. The team handles all customer enquiries related to their Astro Accounts
My role:
- To support Management in leading the Contact Centre to ensure Astro delivers best-in-class service and managing a team of Managers in the Contact Centre.
- Responsible for the management on day-to-day operations of the Contact Centre and ensure adherence to processes, systems and schedules to drive service excellence, quality, productivity and maximize revenue generating opportunities.
- To support the organization towards the goal of achieving high customer satisfaction level by ensuring the smooth functioning and ...
We鈥檝e updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.
You can read the details below. By accepting, you agree to the updated privacy policy.
