Personal Information
Organization / Workplace
Italy Italy
Occupation
Customer Relationship & Social Media Manager
Industry
Finance / Banking / Insurance
Website
http://www.ingdirect.itAbout
Customer centricity approach development working on all clients relationship aspects: customer strategy, social media, customer experience. Leading a team of 20 professionals.
Customer Strategy: Client Development, CRM, Segmentation
Social Media: Social Media Platforms Management and Brand Community Development (Content, Strategy and Social Care)
Customer experience: clients complaints, feedbacks and solutions management. Deep focus on customer experience enhancement through multi channel approach.
Contact Details