Digital User Experience Consultant / Architect / Designer with over 15+ years of hands on experience in both intranet and online environments for the mobile telecommunication and financial service industries. With special focus on ecommerce, self-serve in-life loyalty and retention initiatives, customer help and support areas across multiple device platform experiences. Translating commercial and customer goals and needs into online journeys to support major product launches as well as driving optimisation plans for existing products.
An enthusiastic self starter, highly customer focused and committed to delivering a first class digital user experience with a thirst for keeping up to dat...