Elya McCleave
Personal Information
Organization / Workplace
Greater Atlanta Area United States
Occupation
SVP, Global Customer Service at Internap
Industry
Technology / Software / Internet
Website
http://www.internap.comAbout
As the SVP of Global Customer Service I lead the strategy and delivery of high performance customer experience for Internap’s entire portfolio of hosting, cloud, colocation and network services.
When it comes to IT service management I have a global view on People, Processes, Products and Partners. Everything that we do as an organization helps or hurts. Everything adds up or takes away. Everything either builds a high trust, high performance environment or detracts from it. Nothing is neutral. Everything counts and it all has tremendous effect on the quality of service e.g. customers.
Specialties: Contact Center Operations, Customer Service, Technical Support, Project Management, Stra.
Contact Details