As the SVP of Global Customer Service I lead the strategy and delivery of high performance customer experience for Internap鈥檚 entire portfolio of hosting, cloud, colocation and network services.
When it comes to IT service management I have a global view on People, Processes, Products and Partners. Everything that we do as an organization helps or hurts. Everything adds up or takes away. Everything either builds a high trust, high performance environment or detracts from it. Nothing is neutral. Everything counts and it all has tremendous effect on the quality of service e.g. customers.
Specialties: Contact Center Operations, Customer Service, Technical Support, Project Management, Stra.
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