Emilia D’Anzica is a strategic management consultant & founder of Customer Growth Advisors. She's a metrics-driven builder of customer success & marketing teams and programs, specializing in creating and operationalizing customer journeys, building employee training programs, and coaching high-achieving executives. She also teaches conflict management & customer success best practices. After nearly 20 years of working globally, primarily in the tech Industry, she has a deep understanding of best practices in scaling business operations and post-sales programs. Emilia holds a BA from UBC & an MBA from Saint Mary’s College of California. Contact Emilia at CGAAdvisors@gmail.com.