Extensive Operations and Client Services management experience with a BPO Company, Convergys.
Set-up Cebu site operations; responsible for branding, sourcing and recruitment; moved to Operations as Senior Manager, Client Services and managed strategic business accounts - IBM, Sprint/Nextel (Telecommunications Industry).
Extensive experience with local and global clients in industrial engineering, energy, oil & gas, petrochemical industries. Strategic role interfacing with top management and key officers for business requirements, technical and commercial negotiations, contract management, billing, and operational requirements. Manage international accounts (USA & Canada) and local sale...
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