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San Francisco Bay Area United States

Customer Experience Leadership -- Strategy + Execution

Technology / Software / Internet

Seasoned Customer Success and Services leader, proficient in developing, leading and mentoring global teams. Skills: • Building and scaling Customer Success teams from single figures to distributed global teams. • Sustaining SaaS businesses by delivering high customer lifetime value. • Defining bullet-proof on-boarding strategies; driving adoption, expansion and retention; minimizing churn. • Extensive leadership experience, hiring and mentoring across business functions. • Integrating customer success, project management, and sales systems for business process optimization. • Accelerating revenue generation through up-sells, cross-sells, and account expansion