Seasoned Customer Success and Services leader, proficient in developing, leading and mentoring global teams.
Skills:
鈥� Building and scaling Customer Success teams from single figures to distributed global teams.
鈥� Sustaining SaaS businesses by delivering high customer lifetime value.
鈥� Defining bullet-proof on-boarding strategies; driving adoption, expansion and retention; minimizing churn.
鈥� Extensive leadership experience, hiring and mentoring across business functions.
鈥� Integrating customer success, project management, and sales systems for business process optimization.
鈥� Accelerating revenue generation through up-sells, cross-sells, and account expansion
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