Creating high levels of guest satisfaction through dedication to customer service in all guest interactions
Selection, orientation and training of qualified personnel
Maximization of room revenue by utilizing yield management techniques to emphasize occupancy and average rate
Controlling labor costs of Front Desk staff and ensuring that Front Office operates within the approved budget
Checking stock levels and ordering supplies
Maintaining high standards of quality control, and health and safety
Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure ac...
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