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Greater Atlanta Area United States

Lead Social Media Sr Strategist at AT&T

Telecom / Mobile

AT&T – Social Media Customer Support Lead Social Media Sr. Strategist 11/1/12 - Current Experienced operations professional with a proven track record of building organizations, optimizing processes, and the restructuring of businesses in advanced technology fields. Significant experience analyzing processes in time sensitive situations to resolve operational or customer issues. I investigate methodologies, Social Media tools, and content to provide a seamless customer experience for AT&T's customers. This involves managing the strategic direction and design for AT&T Customer Care’s involvement in social media on Facebook, YouTube, Twitter and the AT&T Community Forum. I also speak a