A helicopter pilot, senior accident investigator, certified business process professional, contract specialist and Bowtie designer, who has been lucky enough to approach subjects as "quality" and "business process management" only after a career in Brazilian Naval Aviation, plenty of safety-critical managerial decisions under time pressure and limited resources, revealed the tangible problems for which the application of those two subjects can be the solution.
Specialties: To investigate why stuff goes wrong, preventing good people from suffering horrible deaths in stupid accidents, and advise Leaders towards sustained success in safety-critical environments.