Operations Consultant with a deep knowledge of Telecommunications Industry and IT Solutions: Middleware, CRM, ERP, Billing, BPM, EII and Business Intelligence.
Actually interested in Business Dynamics, Social Marketing and Operational Intelligence.
Specialties: Business Operations Analist, Loyalty and Retention, Dunning, Dealer Support, Activation Operations, Service Planning, BPO, Contact Centre management, Cost Improvement, Lean Service, Six Sigma Projects, IT Consultancy, Middleware, BPM, CRM, Billing, Rating, Mediation, Long Tail, Power Laws.
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