ITC professional with 18+ years industry experience. Expert in evaluating customers´ business objectives in order to build strategies and successfully align IT to the organization. In this process, all business needs considered including voice, video, data, mobility, collaboration and security technologies including the service management improvements require to correlate ITC service lifecycle to solve business challenges, proposing them through a consultative approach in terms of financial, operational and technological benefits, whether in a global, regional or local markets, specially in Latin America.