An accomplished Senior Operations and Customer Service Manager with expertise in developing Operations and Customer Service teams within the Information Technology industry. Proven ability to build and enhance new/existing departments and establish well organised, productive business units. Solid experience creating business cases, strategies and processes that enhance client services and improve delivery. Demonstrated success directing the development of departments during periods of tremendous growth. Deep understanding of how technical implementations and business functions are impacted during organisational change. Possess diverse experience in service organisations which contributes...
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