Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Lead Senior Solution Architect at British Gas
Industry
Logistics / Supply Chain
About
IS Solution Architecture and Design for leading utilities Blue Chip with broad experience delivering high value business change in a mixed SAP and non SAP environment.
Currently engaged leading the British Gas SAP CRM Solution Architecture team as part of the IS SAP function delivering a multi million pound, business critical change plan.
Experienced in designing in a large scale enterprise IS telecommunication (Genesys, Avaya, CTI, Self Service) and SAP (ISU and CRM) environment.
Specialties: Technical Architecture and Solution Design - SAP CRM(7.1) – SAP IS-U(ECC6) – SAP Process Integration (7.1) – Contact Centre technologies (Avaya, Genesys CTI, IVR applications) – Change Lifecycle...
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