Personal Information
Organization / Workplace
Singapore Singapore
Occupation
Process Consultant for ServiceNow Implementation at BHP Billiton
Industry
Mining / Metals
About
MBA qualified seasoned Business Analyst with a fine blend of IT Service Management/ITIL functional knowledge together with one full ServiceNow Implementation experience. Presently employed with BHP Billiton (Singapore) as a Process Consultant in assisting and managing their ServiceNow implementation - This would be my second ServiceNow implementation with the first one being at Barclays Bank Plc.
Possess sound knowledge in Enterprise KPI Reporting, Business Process Re-engineering, IT Service Management, Cost modeling, Operations Change Management and Service Delivery Management in addition to the traditional BA skills (i.e. Use case modeling, Writing BRD, Functional Spec, Wireframe, Prot...
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