A dynamic professional with overall 20+ years of rich IT experience inclusive of Service Delivery Management, Program Management, Process Transitioning, Operations Management, Team Management and Client Servicing in IT & BPO Service Industry.
In-depth knowledge of Infrastructure project management methodologies (ITIL, ITSM, and COBIT).Enterprise Data Center operations and NOC operations, ITIL based Service Delivery model along with expertise in remote management and Onsite/Offshore project delivery operations. Registered Prince2 Practitioner.
Presently working with Wipro Infotech, India as Head 鈥� Service Delivery (For Client: HDFC Bank, Mumbai, India)
Proven project management skills .
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