I am a Business Transformation Specialist with proven expertise in Business Change Management, Business and Technology Integration, Service Transition and Business Intelligence. I possess skills in identifying, planning and implementing business improvements using modern methods such as Six Sigma and Lean. I have a proven track record as an effective leader with the ability to direct strong teams (on-shore & off-shore) to deliver a high quality service whilst continuously improving customer satisfaction, loyalty and advocacy. My industry experience include: Financial Services, Engineering & Manufacturing (Defence / Aerospace/ Automotive) and IT Services. I have been actively involved in ...
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