Personal Information
Organization / Workplace
Ireland Ireland
Occupation
Contactor, Master Black Belt, Lean Six Sigma Trainer, Mentor at QB Ireland
Industry
Apparel / Fashion
Website
About
I registered QB Ireland to enable me to assist customers in their endavours to make business performance improvements.
I originally worked in information systems and ran my own IT consultancy for 15 years. I worked on global projects with GM, IBM, Rank Xerox, Hertz, and HP where I first embraced the Lean Six Sigma approach and tools.
Fascinated by business improvement, I passed my Black Belt Certification at IBM, where I became focal point for the "World Wide Process Innovation Team". I developed a specialization in LSS projects applied to transactional businesses, and aiming to optimise customer experience.
Particular expertise in high-volume critical customer experience (Operations,...
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