My passion is to apply IT and coach people. I studied Industrial Design Engineering at Delft Technical University and graduated in 1986. At Hoogovens, Corus and now Tata Steel I enjoyed various IT consultancy and IT management roles. In my current role I am responsible for the IT solutions for the Sales & Marketing function within Tata Steel Europe. We successfully implemented the first module of a CRM solution, account planning and are about to implement the next module, customer meeting reports. We selected GXS to deliver all our EDI services and we are looking for other options where we can benefit from digital solutions. How can we best apply IT to better serve our customers and make ...