Playing Hardball - The Worst, Meanest Things Some Try to Do to Collect From Patients & Which Ones Are Effective (and Legal)

Oct 10, 20171 like101 views

Brad McDaniel explains how there are certain things you can and cannot do in patient collections (legally anyway), and most of the most common legal efforts are ineffective. Patient collections needs to be re-considered on several fronts

Playing Hardball
The Worst, Meanest Things Some Try To Do To
Collect, & Which Ones Are Effective and Legal!

Review of Other eBooks In This Series
Getting paid often comes down to a set of certain
psychology triggers.
Simple Psychology
The Rosenthal Effect
You tend to get paid what you expect to get paid.
Getting paid is more about respect than money.
People have money, they just aren’t paying you.
The Revenue Funnel Leakage
If you’ll think of your practice as a revenue funnel,
then you have “leakage” in both your front & back
ofﬁce. Here’s how to ﬁx them.

Mind Games: Wagging, Barking & Biting
It is mainly “wagging” and “barking,” not “biting” that
gets people to pay.
If you could “bite” - what would that be exactly?
But let’s just ask the question…
What is the worst thing you can do
to a patient if they don’t pay their
bill on time…legally?

Biting Options:
You can’t yell, cuss, threaten, insult (FDCPA*)
You can’t show up at their house or work (FDCPA)
You can’t put them in Debtor’s Prison (sorry)
* The FDCPA, Fair Debt Collection Practices Act,
won’t allow you to do these things (as fun or stress-
relieving as they might be).

Stop service (if you can)
Ding their credit
Take them to court
So What CAN You Do?
- It’s time consuming,
- No your agency doesn’t do this for you,
- If the patient ever does pay you, it’s excruciatingly hard to reverse,
- But the *real* kicker is that…
Recovery rates go DOWN when you ding their credit.
- It’s time consuming,
- No your agency doesn’t do this for you unless the balance is huge,
- You will easily win the case, but all you will get from your trouble is a
piece of paper (a judgement),
- So the *real* kicker is that…
Hardly any money is ever collected from court cases with patients.

Conclusion:
It might feel good to penalize people who don’t pay
you (aka steal from you), but it’s not cost-effective.

Another Option:
What if you did nothing at all to change your
patient collection strategies?
How long could you survive the current
healthcare environment?

Want to learn how to re-train your patient
base to actually pay you?
We have apps for that!
To see them in action, just set a demo!
Do it now!
Brad McDaniel, MBA

Who else in your ofﬁce should be reading
this?
Send them the link RIGHT NOW!

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Playing Hardball - The Worst, Meanest Things Some Try to Do to Collect From Patients & Which Ones Are Effective (and Legal)

1. Playing Hardball The Worst, Meanest Things Some Try To Do To Collect, & Which Ones Are Effective and Legal!

2. Review of Other eBooks In This Series Getting paid often comes down to a set of certain psychology triggers. Simple Psychology The Rosenthal Effect You tend to get paid what you expect to get paid. Getting paid is more about respect than money. People have money, they just aren’t paying you. The Revenue Funnel Leakage If you’ll think of your practice as a revenue funnel, then you have “leakage” in both your front & back ofﬁce. Here’s how to ﬁx them.

3. Mind Games: Wagging, Barking & Biting It is mainly “wagging” and “barking,” not “biting” that gets people to pay. If you could “bite” - what would that be exactly? But let’s just ask the question… What is the worst thing you can do to a patient if they don’t pay their bill on time…legally?

4. Biting Options: You can’t yell, cuss, threaten, insult (FDCPA*) You can’t show up at their house or work (FDCPA) You can’t put them in Debtor’s Prison (sorry) * The FDCPA, Fair Debt Collection Practices Act, won’t allow you to do these things (as fun or stress- relieving as they might be).

5. Stop service (if you can) Ding their credit Take them to court So What CAN You Do? - It’s time consuming, - No your agency doesn’t do this for you, - If the patient ever does pay you, it’s excruciatingly hard to reverse, - But the *real* kicker is that… Recovery rates go DOWN when you ding their credit. - It’s time consuming, - No your agency doesn’t do this for you unless the balance is huge, - You will easily win the case, but all you will get from your trouble is a piece of paper (a judgement), - So the *real* kicker is that… Hardly any money is ever collected from court cases with patients.

6. Conclusion: It might feel good to penalize people who don’t pay you (aka steal from you), but it’s not cost-effective.

7. Another Option: What if you did nothing at all to change your patient collection strategies? How long could you survive the current healthcare environment?

8. Want to learn how to re-train your patient base to actually pay you? We have apps for that! To see them in action, just set a demo! Do it now! Brad McDaniel, MBA

9. Who else in your ofﬁce should be reading this? Send them the link RIGHT NOW!

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