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The unstoppable coming
of Social Usability
Gianandrea Giacoma & Davide Folletto Casali
unstoppable?!?
...ok, we have exaggerated, but...
Everything is social.
...even if you dont think about it
...even if you dont think about it
...even if you dont want it
...even if you dont think about it
...even if you dont want it
...even if it doesnt seem
The walkman
Designed to isolate oneself,
used to connect people.
A personal tool
used to create text... to be shared.
Word
Designed to divide,
its a meeting point for teenagers.
The wall
Positive
I want social
dynamics
Negative
I want to avoid
social dynamics
how does it happen?
Learnability
Efficiency
Memorability
Errors
Satisfaction
USABILITY
USABILITY
SOCIAL
USABILITY
Interpersonal Relations
Identity
Communication
Group Emergence
Learnability
Efficiency
Memorability
Errors
Satisfaction
Interpersonal Relations
Identity
Communication
Group Emergence
How easy is it to find other people?
How easy is it to connect to other people?
How easy is it to keep those connections active?
How relevant are those connections?
SOCIAL
USABILITY
SOCIAL
USABILITY
How rich is ones personal identity expression?
How much are interests and passions expressed?
How much are personal distinctive traits shown?
How much is privacy management detailed?
Interpersonal Relations
Identity
Communication
Group Emergence
SOCIAL
USABILITY
How fast can a message reach the other person?
How many messages can one handle efficiently?
How easy is it to handle conversations (1-to-1, 1-
to-some, 1-to-many)?
Interpersonal Relations
Identity
Communication
Group Emergence
SOCIAL
USABILITY
How easy is it to create groups?
How active are groups once estabilished?
How long do they last?
How much is it important to be part of a group?
Interpersonal Relations
Identity
Communication
Group Emergence
How can I analyze it?
How can I evaluate it?
User tests
(you would have never guessed it, uh?)
lets see it in action!
Who does it
better?
1. Interpersonal Relations
2. Identity
3. Communcation
4. Group Emergence
MySpace Facebook
?
PROFILE PAGE PROFILE PAGE
Who does it
better?
1. Interpersonal Relations
2. Identity
3. Communcation
4. Group Emergence
MySpace Facebook
MySpace
PROFILE PAGE PROFILE PAGE
Who does it
better?
1. Interpersonal Relations
2. Identity
3. Communcation
4. Group Emergence
MySpace Facebook
?
SITO SITO
Who does it
better?
1. Interpersonal Relations
2. Identity
3. Communcation
4. Group Emergence
MySpace Facebook
Facebook
SITO SITO
Who does it
better?
1. Interpersonal Relations
2. Identity
3. Communcation
4. Group Emergence
FriendFeed Facebook
?
HOME HOME
Who does it
better?
1. Interpersonal Relations
2. Identity
3. Communcation
4. Group Emergence
FriendFeed Facebook
FriendFeed
HOME HOME
Who does it
better?
1. Interpersonal Relations
2. Identity
3. Communcation
4. Group Emergence
LinkedIn Google Wave
?
WHOLE SITE WHOLE SITE
Who does it
better?
1. Interpersonal Relations
2. Identity
3. Communcation
4. Group Emergence
LinkedIn Google Wave
Google Wave
WHOLE SITE WHOLE SITE
Who does it
better?
1. Interpersonal Relations
2. Identity
3. Communcation
4. Group Emergence
Flickr DeviantArt
?
WHOLE SITE WHOLE SITE
WHOLE SITE WHOLE SITE
Who does it
better?
1. Interpersonal Relations
2. Identity
3. Communcation
4. Group Emergence
Flickr DeviantArt
DeviantArt
Who does it
better?
1. Interpersonal Relations
2. Identity
3. Communcation
4. Group Emergence
Twitter Jaiku
?
PROFILE PAGE PROFILE PAGE
Who does it
better?
1. Interpersonal Relations
2. Identity
3. Communcation
4. Group Emergence
Twitter Jaiku
Twitter
PROFILE PAGE PROFILE PAGE
interestingly enough...
an avatar isnt just an avatar
World of Warcraft Second Life
same digital artifact
different psychosocial impact
is something missing?
Person
Socially-enabled system
Social
Usability
Person
Socially-enabled system
Social Usability
connects the person
to a system with
social dynamics.
Social
Usability
?
Person
Socially-enabled system
Alone, it isnt
enough: people
socialize, but why?
Social
Usability
Relational
Motivations
Person
Socially-enabled system
We need the
peoples
motivation.
Social
Usability
Relational
Motivations
Person
Socially-enabled system
Functional
Needs
Circadian
Activity
Flow
Motivational Design
what do you think?
Gianandrea Giacoma
Davide Casali
ibridazioni.com
@ibridazioni
gianandrea.giacoma@gmail.com
intenseminimalism.com
@folletto
folletto@gmail.com
World Usability Day
Milan, 13 novembre 2009
worldusabilityday.org

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