- Managers must educate new hires on privacy, confidentiality, and a facility's policies regarding protected health information. This includes training on HIPAA, non-disclosure agreements, and consequences for violating policies. - Privacy refers to an individual's right to keep personal information undisclosed, while confidentiality means treating disclosed information privately. - Managers should provide a staff handbook outlining confidentiality policies and have new hires sign non-disclosure agreements to understand what information is confidential.