Curriculum Vitae
0 likes54 views
This document is a curriculum vitae for Golam Sorowar detailing his professional experience in hotel front of house management spanning over 23 years. He has held several front of house roles with increasing responsibility at various Accor hotels in Germany and the UK, including Front of House Manager positions at Ibis Styles London Heathrow and Castle Hotel Windsor. His experience includes managing front desk operations, guest services, staff supervision and training, and ensuring quality standards and customer satisfaction.
![CVEN[1]](https://cdn.slidesharecdn.com/ss_thumbnails/3cf910df-35df-499a-b2e4-5bc44304946f-160222101545-thumbnail.jpg?width=560&fit=bounds)
More Related Content
What's hot (19)
Similar to Curriculum Vitae (20)
Curriculum Vitae
- 1. Curriculum Vitae | Page 1 of 2 GOLAM SOROWAR 39 Moorcroft, Harlington Road Uxbridge, UB8 3HD Email: gosorowar@gmail.com Mobile: 07482885678 P R O F E S S I O N A L S U M M A R Y A dedicated Front of house Manager with excellent organizational, interpersonal and administrative skills. Goal oriented, result driven team builder and team motivator 23 years of skilled experience with hospitality C O R E Q U A L I F I C A T I O N S Vast experience with managing hotel operations Keen understanding of guest expectations and customer service expectations Exceptional knowledge of employee and vendor relations techniques Ability to work well in high pressure situations. Proficient in the use of Opera, ResaWeb, Data Web, Tars, Fastcom and MS Office applications. E X P E R I E N C E Front of House Manager May 2016- Current Ibis Styles London Heathrow, United Kingdom (World's leading Hotel Concern Accor) Performed responsibilities of pre opening of a new built hotel with 140 bedrooms including setups Hired and trained new teams for the hotel. Created and established SOPs to enhance employee knowledge of best practices, while effectively managing staff and career development objectives. Established significant training programs for each department resulting in increased guest satisfaction Achieved guest satisfaction performance reviews up to 87% on Trust you (Voice of Guest) Ensured effectiveness of accounts and finance functions, strictly adhering to company finance audit procedures Front of House Manager December 2015 April 2016 Castle Hotel Windsor - MGallery by Sofitel, United Kingdom (World's leading Hotel Concern Accor) Responsible for maintaining an optimum and exceptional level of customer care and service Liaise and support hotel departments ensuring full co-operation, guest satisfaction and maintain team work Ensure all account and finance procedures strictly adhering to company finance audit procedures and to thoroughly investigate, resolve and report discrepancies to the finance department Perform responsibilities of training, evaluating, counseling, scheduling and supervising daily activities of front office team, guest relations & concierge team, night management team & housekeeping team Conduct department meetings including reviewing hotel standards, departmental procedures and operating issues Control and approve rotas of room division ensuring adequate coverage and effective control of labour costs Front Office Manager 2007 October 2015 Hotel Savigny MGallery , Frankfurt, Germany (World's leading Hotel Concern Accor) Responsible for managing the daily activities of front desk staff to ensure quality service of the hotel Handle the tasks of providing assistance in all areas of guest services Perform responsibilities of hiring, training, evaluating, counseling, scheduling and supervising the daily activities of front desk staff Conduct staff meetings including reviewing of hotel standards, departmental procedures and operating issues Prepare work schedules for staff to ensure adequate coverage and effectively control of labour costs Handle the tasks of managing resolution of guest complaints
- 2. Curriculum Vitae | Page 2 of 2 Front Office Supervisor 2001 2007 Hotel Sofitel, Frankfurt, Germany (World's leading Hotel Concern Accor) Supervise and monitor front desk staff and ensure that the established procedures are completed in accordance the policies and procedures of the hotel Train front desk staff and operators and assist in new-hire and on-going training sessions Prepare weekly work schedules, perform employee evaluations, handle disciplinary issues, and terminating inefficient staff Ensure that corrective actions are taken immediately for all guest complaints Responsible for key control and maintain procedures for guest security, emergencies, hotel accounting, credit control, and handling of financial transactions Front Office Staff 1998 2000 Hotel Sofitel, Frankfurt, Germany (World's leading Hotel Concern Accor) Established reputation as highly responsible to run hotel front desk effectively in managers absence. Greet and register arriving guests, assign appropriate room to suite needs of each guest Scheduled client arrivals and departures Ability to maintain a good working relationship with co-workers, vendors, visitors and guest Facilitated general office duties including typing menus, filing, providing information on hotel facilities and services, manage mail telephone bookings, processing cash and credit card payments Trained staff members and co-workers with the following duties: front desk greeting via phone and person. Guest privacy and implemented hotel policies and procedures, check in and out process, internet and email reservations, electronic key activation and guest files confidentiality, computerized booking system and housekeeping duties. Prepare paperwork for outgoing faxes and courier packages and manage shipping and receiving activities. Night Auditor 1995 1998 Hotel Sofitel, Frankfurt, Germany (World's leading Hotel Concern Accor) Prepared Night Audit procedures. Interacted with the guest in a warm, friendly and courteous manner. Maintained and promoted Guest Hospitality. Assisted Front Desk Associates with Guest problems and complaints. Ensured that necessary desk information was submitted to Front office manager. E D U C A T I O N Master of Arts: European History, Dhaka University (1988) Bachelor of Arts: Dhaka University (1986) L A N G U A G E S English, German, Bengali, and Hindi I N T E R E S T S Reading, Singing, Playing guitar, photography and Web designing R E F E R E N C E S Details available upon request (Golam Sorowar)