Personal Information
Organization / Workplace
João Pessoa Area, Brazil Brazil
Occupation
Help Desk Manager
Industry
Education
About
Company: Grupo Spira S.A.S. Bogotá, Colombia
Position: Team Leader Warranty Systems Support for Nokia Customer Care LTA
Date: September 2009 – May 2014
Reference: Juan Paris (Grupo Spira´s General Manager) – jparis@grupospira.com
Maja Michiels (Nokia Care) - Maja.michiels@nokia.com
Details:
Service Desk activities support covering all of the Authorized workshops topics in Latin America regarding situation such:
• Support and Logistics following up during the transport of telephones to be fixed.
• KPI`s reports generation for each member of the support team; as well as for the whole project.
• New processes implementation support for workshops authorized.
• E-learning...
Contact Details