Company: Grupo Spira S.A.S. Bogot谩, Colombia
Position: Team Leader Warranty Systems Support for Nokia Customer Care LTA
Date: September 2009 鈥� May 2014
Reference: Juan Paris (Grupo Spira麓s General Manager) 鈥� jparis@grupospira.com
Maja Michiels (Nokia Care) - Maja.michiels@nokia.com
Details:
Service Desk activities support covering all of the Authorized workshops topics in Latin America regarding situation such:
鈥� Support and Logistics following up during the transport of telephones to be fixed.
鈥� KPI`s reports generation for each member of the support team; as well as for the whole project.
鈥� New processes implementation support for workshops authorized.
鈥� E-learning...
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