I am a CEM Professional for 15 years, directly & Indirectly engaging with customers to serve them better, making their lifecycle more engaging and enriching while also bringing efficiencies & increasing revenue for company.
CX and CSAT are core facets of my professional life. Ensuring higher NPS at every customer engagement touch-point, whether digital, remote or face to face. Hands on CS experience in Telecommunications and experience in Tech, ISPs, Travel & Financial Industry.
I am in love with technology since the time I first saw the blinking green cursor on an IBM PC. This passion for technology has grown into flair for translating technology solutions into CX enhancements. I have...
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