Over 15 years of professional experience of which the last 10 years have been spent overseeing offshore support delivery for a portfolio of ERP, CRM, SCM and other critical products. Expertise include building and operationalizing offshore support centres from scratch, integration and transformation of support teams of acquired business units, enhancing support capabilities of CoE to move up the value chain, driving results with outstanding quality and within budget, standardization and optimization of global support resources and processes and knowledge management. Technically savvy, with creative strategies for overcoming business and personnel challenges.
Key Strengths:
Ability to or...
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