Personal Information
Organization / Workplace
Greater Atlanta Area United States
Occupation
Senior Manager - Problem, Change, Service Level and ITSM Management
Industry
Technology / Software / Internet
About
Handles initial assessment and triage of potential incidents and problems affecting the company's online and internal systems. Responsible for quickly and efficiently gathering and documenting relevant details about the issue for use by the technical team in restoring service. Shapes the Problem, Change, Service Level and ITSM teams, recognizes dips in efficiency, and influences change behaviors across the organization. Creates a common process, gains commitment from important stakeholders, and overcomes obstacles, real or perceived, that are inhibiting momentum.
•Led and merged internal teams to drive efficiencies and improve response times for escalations from internal customers, cu...
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