Personal Information
Organization / Workplace
San Nicolás de los Garzas Area, Mexico Mexico
Occupation
IT Support Assistant Manager
Industry
Technology / Software / Internet
About
Coordination and control of processes and daily operation (customer
care and incident management) of 1st and 2nd support levels.
• Coordinate the delivery of new services to 1st and 2nd support levels.
• Guarantee customer satisfaction.
• Guarantee service delivery offer by 1st and 2nd support level.
• Guarantee tracking and resolution of requirements.
• Guarantee that service suppliers reach, maintain and improve SLA.
Contact Details