Personal Information
Organization / Workplace
Toronto, Canada Area Canada
Occupation
Experienced Professional in Contact Center Operations and Service Delivery
Industry
Human Resources / Recruitment
About
Summary:
• ITIL v3 – Foundation certified with an experience of 12 years in the field of ITES and Tech support
• Worked closely and effectively with all levels of management to satisfy project/productivity requirements
• Proven abilities in organizing management workflow and utilizing a proactive approach to problem solving
• Led program implementation with intimate understanding of client requirements to validate against client expectations and ensure that all KPI’s are achieved
• Financial responsibility for the account assigned ( managing Revenue, contribution and overall profitability)
• Analyze trends and liaise between internal departments to ensure highest level of cu
Contact Details