Not an expert in Contact Center industry at least not yet.
The contact center industry is constantly evolving and I worked long enough over 15 years in the industry to fully realize that. Once I was a part time floor agent and had the chance to experience the challenges of an agent to achieve the designated targets. Subsequently I had an opportunity to build and manage a hosted contact center infrastructure platform. Currently as a solution architect designing and implementing Enterprise UC, Video and Contact Center solutions.
In my spare time I am researching and studying the Analytic inference rule for propositional logic in the inbound multimedia routes selection - it means "Getti...
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