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ibm csps telecommunications csp communications service providers cloud computing ibm cognos cloud based services cloud services cio study telecom chief information officer cio cios telecom cios rapid application development soa globe telecom cloud services strategy cloud service management cloud service provider cloud service telecommunications industry executive global business services ibm global business industry executive summary capitalizing on complexity telecommunications ceos service management telecom providers social networking telcos telecommunications providers social networks information agenda ibm business analytics software business analytics spss solutions analytics software service providers fraud detection fraud bouygues telecom online fraud infoshpere identity insight ibm cognos 8 business intelligence telenet cognos 8 service provider delivery environment spde ibm spde spde 30 service oriented architecture creative leadership