Personal Information
Organization / Workplace
New Delhi, Delhi India
Occupation
Senior Service Management Analyst
Industry
Technology / Software / Internet
About
• 6 years of experience in the areas of IT Operations Management, IT Service Management, Process Management, Quality check, Client Servicing.
• Management of 24*7 operations in IT Infrastructure Management environment.
• Successfully implemented & enhanced IT Operation Management, Incident Management, Change Management, and Service Request Management Processes for IT Infrastructure teams & implemented the processes in BMC Remedy 7.6.04 and Service Now.
• Excellent understanding of IT Infrastructure technologies (Office 365, Servers, Databases, Email and Messaging Servic