A qualified and experienced ICT Manger and Architect with proven success in the design, development and maintenance of voice and data networks and infrastructures. Specialises in developing new architectures and managing major projects, aimed at optimising service delivery and availability on behalf of end users. An ITIL V3 expert experienced in design and implementation of ITIL processes including the implementation of ITIL to a traditional helpdesk to transform it into an effective ITIL process driven and customer focussed service desk. An extremely confident communicator capable of building rapport with end users, colleagues and third parties alike. A motivational and inspirational lea...
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