Personal Information
Organization / Workplace
Kuala Lumpur, Malaysia Malaysia
Occupation
General Manager, Customer Insight & Analytics at Telekom Malaysia
Industry
Telecom / Mobile
About
Accomplished Business Analyst skilled in areas of revenue growth and retention, as well as achieving operational efficiency in telecommunications industry. Up-sell & cross-sell marketing campaigns, proactive churn management activities and business process improvements by driving overall customer insights and analytics. Key reference point for analytics related matters in the current organization by playing consultative role to help better understanding of customers and enable informed decision making.
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