Personal Information
Organization / Workplace
Indonesia Indonesia
Occupation
Digital Media Portfolio - Telkom Metra
Industry
Telecom / Mobile
About
A quality system professional who has expertise in quality management system, particularly ISO 9001 which I have been conducting since the start of my career in 1998, with 5 year experience in Business Process and Strategic Planning projects. In the last 5 years I have been responsible for Customer Management with 20-90 staff.
2014 Developing Contact Center for Jokowi-JK to inform and educate Indonesian people for donation in Presidential election.
2011 Call Center Service Excellence Award GOOD Performance, mystery shopper conducted on July December 2011 by CCSEA.
2005 Accomplished level of World Class Company audited by ALSTOM Transport and SNCF France.
1998 Created new system for Lo...
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