Information Development World
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San Francisco, CA United States
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Writing / Publishing
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About
Information Development World is the first—and only—conference dedicated to helping organizations create exceptional customer experiences centered around content. Our goal is to bring together the brightest minds in the content arena—content strategists, technical communicators, content marketers, product managers, customer assistance specialists, translators, localizers, taxonomists, and user experience professionals—to demystify the methods, standards, tools and technologies needed to deliver exceptional omni-channel customer experiences.
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content strategy
customer experience
idw2018
artificial intelligence
content management
chatbots
idw2017
ai
content marketing
technical documentation
cx
voice
dita
machine learning
content design
personalization
user experience
dynamic delivery
customer service
content reuse
structured content
localization
techcomm
intelligent content
design
governance
virtual assistants
medical devices
unified content strategy
big data
nlp
cognitive content
ui
social media marketing
product content
ux
measuring value
digital strategy
internet of things
digital transformation
innovative disruption
translation
globalization
documentation
customer journey
component content management systems
conversational
seo
change
api
authoring
human resources
collaboration
digital media
management
customer relationship management
agile
writing
visual communication
smartthings
silos
visual design
agile software development
conversational design
alexa
omnichannel
accessibility
multi-channel
mayo clinic
publishing
healthcare
engagement
agentive technology
content development
sarah o'keefe
infodevworld
tools
content engineering
software localization
regulatory
andrew thomas
greg parikh
marcia riefer johnston
composition
structure
technical communication
metrics
communication
multilingual
single source
cms
content audit
curation
microcontent
granularity
data
cloud computing
content
intuit
financial services
information architecture
instructional video
txtomedia
video
page design
sprint
strategic planning
lean
lean startup
resources
technical support
reading
design thinking
graphic design
helpful
technical resource center
digital governance
best practices
labeling
repurposing content
interactive
software
software development
compelling content
diversity
chatbot
global content
marketing
storytelling
ecosystem
avatar
section 508
ia
simplified user interface
elearning
html5
knowledge management
metadata
conversational interface
project management
project brief
autodesk
case study
mobile
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