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Create fully personalized communications in real time

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Scriptura Engage
Scriptura Engage

In most organizations customer-facing employees, like sales representatives,agents, customer service representatives, and helpdesk personnel need to be able to quickly respond to customer inquiries. With Scriptura Engage you can design and manage interactive communications in a controlled environment.

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Interactive Document Assembly: Design and manage interactive documents Scriptura Engage is a customer communication management (CCM) solution that enables organizations to make communications more effective and improve customer experience. Scriptura LiveDocs offers a controlled editing environment that allows users to interactively personalize communications, while enforcing consistent use of approved content within brand guidelines. Scriptura Engage | Solution brief | Interactive Document Assembly Reach. Connect. Engage. More information? Visit www.scripturaengage.com or call 0032 3 425 40 00 Scriptura Engage is a software solution of Inventive Designers | © 2015. All rights reserved. A split screen mode is available in Scriptura LiveDocs, where business users work on one side, while previewing the result on the other side. In most organizations customer-facing employees, like sales representatives, agents, customer service representatives, and helpdesk personnel need to be able to quickly respond to customer inquiries. Nowadays changing a paragraph in a document requires help for the IT department or the layout won’t be consistent to the corporate standards. Examples are personalized proposals, claims handling, customer service documents, welcome kits or complaint handling. In order to boost response rates and improve customer experience it is important that these documents are relevant. They need to reflect the context and outcomes of the customer interaction. In these situations, standard documents might not be flexible enough. Tailored communications Your users need the freedom to tailor certain communications, like including a special offer to onboard a new customer or removing a paragraph that might not be applicable in a certain situation. You want to allow your staff to make these relevant changes to standard communications, but you also want to remain in control of what is changed and you need to make sure that brand guidelines are respected. Controlled environment Scriptura LiveDocs provides you this flexibility by offering a controlled editing environment. Users can add approved content blocks, custom text, lists, tables, use data fields and more. They can make certain formatting choices while making sure that brand guidelines are respected and no unauthorized changes can happen. Multilingual Scriptura LiveDocs is multilingual on two levels. The interface of the editing environment can be fully multilingual, which allows international organizations to provide Scriptura LiveDocs to their teams in different languages. The output itself can also be fully multilingual, improving customer experience and satisfaction. Two environments Scriptura LiveDocs supports role-based access management and provides two environments: one in which users can manage the different content blocks and another environment in which business users can change or add these content blocks and edit the actual document. A split screen mode is available, where business users work on one side, while seeing the result on the other side. Automated process Scriptura LiveDocs can also be used to capture information by providing input fields that can immediately be used to drive other business processes. This is all done in a browser, so no programming or template design knowledge is required.
Scriptura Engage | Solution brief | Interactive Document Assembly Reach. Connect. Engage. More information? Visit www.scripturaengage.com or call 0032 3 425 40 00 Scriptura Engage is a software solution of Inventive Designers | © 2015. All rights reserved. What’s in it for me? Completed documents can be printed, emailed, archived, made available on the web, pushed to a mobile device or be saved in more than 15 output formats (including PDF and Word) or used as a trigger to start an new communication schedule. Interactive document composition allows your business users to provide a relevant communication that is exactly tailored to the needs of the customer. This way you will boost response rates and improve customer experience. The organization stays in control and reduces the risk of errors. Screenshots from the Scriptura Live Docs application

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Create fully personalized communications in real time

  • 1. Interactive Document Assembly: Design and manage interactive documents Scriptura Engage is a customer communication management (CCM) solution that enables organizations to make communications more effective and improve customer experience. Scriptura LiveDocs offers a controlled editing environment that allows users to interactively personalize communications, while enforcing consistent use of approved content within brand guidelines. Scriptura Engage | Solution brief | Interactive Document Assembly Reach. Connect. Engage. More information? Visit www.scripturaengage.com or call 0032 3 425 40 00 Scriptura Engage is a software solution of Inventive Designers | © 2015. All rights reserved. A split screen mode is available in Scriptura LiveDocs, where business users work on one side, while previewing the result on the other side. In most organizations customer-facing employees, like sales representatives, agents, customer service representatives, and helpdesk personnel need to be able to quickly respond to customer inquiries. Nowadays changing a paragraph in a document requires help for the IT department or the layout won’t be consistent to the corporate standards. Examples are personalized proposals, claims handling, customer service documents, welcome kits or complaint handling. In order to boost response rates and improve customer experience it is important that these documents are relevant. They need to reflect the context and outcomes of the customer interaction. In these situations, standard documents might not be flexible enough. Tailored communications Your users need the freedom to tailor certain communications, like including a special offer to onboard a new customer or removing a paragraph that might not be applicable in a certain situation. You want to allow your staff to make these relevant changes to standard communications, but you also want to remain in control of what is changed and you need to make sure that brand guidelines are respected. Controlled environment Scriptura LiveDocs provides you this flexibility by offering a controlled editing environment. Users can add approved content blocks, custom text, lists, tables, use data fields and more. They can make certain formatting choices while making sure that brand guidelines are respected and no unauthorized changes can happen. Multilingual Scriptura LiveDocs is multilingual on two levels. The interface of the editing environment can be fully multilingual, which allows international organizations to provide Scriptura LiveDocs to their teams in different languages. The output itself can also be fully multilingual, improving customer experience and satisfaction. Two environments Scriptura LiveDocs supports role-based access management and provides two environments: one in which users can manage the different content blocks and another environment in which business users can change or add these content blocks and edit the actual document. A split screen mode is available, where business users work on one side, while seeing the result on the other side. Automated process Scriptura LiveDocs can also be used to capture information by providing input fields that can immediately be used to drive other business processes. This is all done in a browser, so no programming or template design knowledge is required.
  • 2. Scriptura Engage | Solution brief | Interactive Document Assembly Reach. Connect. Engage. More information? Visit www.scripturaengage.com or call 0032 3 425 40 00 Scriptura Engage is a software solution of Inventive Designers | © 2015. All rights reserved. What’s in it for me? Completed documents can be printed, emailed, archived, made available on the web, pushed to a mobile device or be saved in more than 15 output formats (including PDF and Word) or used as a trigger to start an new communication schedule. Interactive document composition allows your business users to provide a relevant communication that is exactly tailored to the needs of the customer. This way you will boost response rates and improve customer experience. The organization stays in control and reduces the risk of errors. Screenshots from the Scriptura Live Docs application