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Madrid Area, Spain Spain

Customer Service Agent at Bible Society

Finance / Banking / Insurance

Customer service professional and team management for at least ten years. I have worked in banking and passengers transportation areas and nowadays working for a non profit organitation, where I developed a customer service excellence orientation. I learned that team work helps getting better results and that to be good leader most important tasks are listening to others and being an example at work. I collaborated in 800 people admission from other company to be part of ours; working in making adjustments in tasks and procedures, and change management. Analysing routines at work we upgrade the working process and its results; always from an excellence and quality perspective.