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Egypt Egypt

Head of Commercial Development at RECAP Real Estate Capital Real Estate, Call center, Sales and Customer Care Trainer

Through my years of experience as Customer Service Senior Representative, in Vodafone Egypt- for 8 years- and my current position as Customer Service Senior Representative, High value /Premium Team I have mastered the necessary skills for Offering a superior quality of Service to Vodafone Egypt Premium Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction and makes our customer delight and loyal. I have solid experience in Owning and managing the customer relationship through managing the customer complaint and retain them in an efficient and timely manner I have Handled Vodafone One Program ( loyalty progr...