Professional experience - telecommunication industry of 18 years with focus on customer experience, line operations, change management, solutions and product strategy.
Academic background - Obtained engineering and business academic background and scholarship recipient for both B.Eng from Tokai University, Japan and M.Sc from Warwick University, UK.
Specialties:
1. Service Ownership - via proactive expectation management. Matching customer needs to internal capabilities via unpretentious communication.
2. Network technology global hands-on expertise. Deployment of telecoms related technologies - from frame relay, ATM and IP.
3. Company wide strategic planning and governence.
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