I work with customers to understand their unique business cases, needs, pain points, and visions. I then craft a solution, working alongside user experience designers, developers, and our quality assurance team to frame up a successful engagement. I work to ensure all our teams - from sales to development to project management - have the understanding required to begin interpreting a client's vision and translating it into reality.
When I do my job best, "client" or "customer" are not the correct words to describe the relationship: that word is "partner". This is because we have reached a deep understanding of who they are, what they need, and how we can continue to work best together i...
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