This document contains information about an individual's education, qualifications, skills, and extensive work history. It details that they completed their GED in 2000 at Mesa Community College in Mesa, Arizona and has over 16 years of customer service experience, including 8 years in retail sales and 5 years in phone customer care and sales roles. Their skills include proficiency with computer programs, technology expertise, problem solving, and outstanding customer service abilities. Their most recent role from 2011 to 2015 was as a Shift Manager at Papa John's Pizza, where they managed crews of 2-15 employees and ensured food and labor costs were within allowable percentages while providing excellent customer service to customers.