Tasked with driving improvements to the forecasting process, including relevant reporting and metrics, across the Global Services business, utilizing Salesforce.com as the primary tool. Responsible for defining, publishing and communicating globally consistent processes for the capture, updating and reporting of all forecast related activities. Global point of contact for all Salesforce.com enhancements for the Service Sales business, providing oversight and coordination across all geographies, developing communications and training materials for implemented changes, as needed. Additionally, working to develop a unified global playbook for all of Service Sales, as well as designing and d...